NEW BOOKING FAQs

A SMOOTHER WAY TO BOOK

On Monday, September 28, Alchemy Springs moves to a new booking platform. It's called Zettlor, and it was built for bathhouses.

You've told us where booking felt clunky. Changing a session meant cancelling and starting over. Waivers took too many steps. Bringing friends along got confusing fast. Zettlor smooths out all three, so you spend less time in an app and more time in the heat.

A few things shift with the move. Sessions now start every 30 minutes, so guests arrive in smaller waves and there's more space in the locker rooms and on the benches. You can cancel up to 1 minute before your session and keep your credit, and your spot opens up for someone walking in. And in the last hour of every day, there's Closing Hour: one hour for $35.

Everything you already have comes with you, including your credits, memberships, and upcoming bookings. You'll book in the same place, alchemysprings.com/visit, with the same email. Below you'll find the details, from how to log in to what happens if you're running late.

  • Online booking pauses Sunday, September 27, at 8pm and reopens Monday, September 28, at 6am PT on Zettlor. Anything booked before the pause transfers automatically. Need a spot in between? Email support@alchemysprings.com and we'll book you in first thing Monday.

  • Starting at 6am PT Monday, go to alchemysprings.com/visit and enter the email you use with us. We'll send a verification code to sign you in, with no password needed.

  • Yes. Credits, memberships, and upcoming bookings all transfer automatically, and expiration dates stay the same.

  • Yes. Zettlor will prompt you automatically.

  • Sessions start every 30 minutes. Arrive anytime from 10 minutes before to 10 minutes after your start time. If you arrive later and the next session is full, you may wait up to 20 minutes for the next entry slot. Session length is unchanged.

  • Yes. Log in to your customer account or open your booking and choose a new time. You don't need to cancel first.

  • Cancel up to 1 minute before your session, and your credit returns to your account. Cancellations are returned as credit, not card refunds.

  • Yes. Add their name and email when you book, or we can add them at the front desk. Each guest gets their own account for managing their reservation.

  • Limited one-hour sessions in the last hour of every day, for $35.

  • Purchase history from Momence doesn't transfer. Email support@alchemysprings.com and we'll send any receipt you need, including ones for HSA/FSA reimbursement.

  • Email support@alchemysprings.com or ask us at the front desk.